Many people have experienced issues with the launcher after clicking on play:
- Screen going black
- Screen going black but can hear music
- Launcher disappearing after clicking play and nothing happens.
- On the Launcher Screen (the one were patches download), there is a "settings button" on the bottom right hand corner. I made the mistake of clicking this and setting a High Resolution. When I clicked play the launcher would shut down and nothing would happen. What is suppose to happen is a the splash screens (Funcom, Nvidia, etc..) show up and a video plays. I had to set this resolution to 1024 or less. Once I did that the splash screens played and the video and I was able to get into game.
- Click on play and screen goes black or black with music. Re-install video driver and make sure you have the latest supported driver. Reboot and try again. Some people have had to re-install video drivers more than once.
- Un-install game properly and re-install. This has solved at least one persons issue. It seemed there was a corrupt file that was not being friendly.